Help Desk Assistant - Enterprise IM - Version 1.0 Akeni Help Desk Assistant can be used with AkeniEnterprise Instant Messaging IM. Sales and supportstaff can interact with customers in real time, withoutthe worry of costly long distance phone calls or thedelays of antiquated e-mail systems. Visitors just needto click on the "live help" button to chat withouthaving to install any software. Some of our featuresare: session transcripts for future reference; teambased support that allows one operator to call uponanother for assistance or to transfer a session toanother operator; canned replies for frequently askedquestions; etc. You can implement your corporateinstant messaging IM policies.